Fraud Detection
built into every load
Ship.Cars’ Fraud Detection Tool provides automatic, 24/7 monitoring of carrier behavior throughout the load lifecycle. When suspicious patterns emerge, it can temporarily restrict relevant carrier activity and alert affected shippers while the situation is investigated.
Built into Ship.Cars
No separate fraud tool to configure or monitor
Protection beyond dispatch
Monitoring continues after carrier assignment.
Precautionary response
Risky activity can be restricted while a case is reviewed.
Human review, shipper control
Ship.Cars and the shipper investigate together; the shipper decides how to proceed.
Credentials can look right while activity tells a different story
That is when behavior becomes the signal.
The Ship.Cars Fraud Detection Tool continuously evaluates carrier activity across signals such as unusual routes, negotiation spikes, early cancellations, and disproportionate interest in high-value vehicles.
Monitoring runs continuously in the background, evaluating new activity as it happens.
Fraud monitoring should not depend on a tier—or stop at the dispatch decision
| Tier-based fraud monitoring | Ship.Cars fraud monitoring | |
|---|---|---|
| Monitoring scope | Selected carriers within plan allowance | Automatic monitoring built into the marketplace |
| Cost model | Allowance-based with potential overages | Included at no additional cost |
| Monitoring window | Focuses primarily before dispatch | Continues after carrier assignment |
| Risk detection | Risk information surfaced for review | Suspicious patterns evaluated automatically |
| Precautionary action | Human action required before restrictions apply | Can restrict activity when risk thresholds are crossed |
| During investigation | Response depends more heavily on manual review | Restrictions can remain while the case is reviewed |
| Customer workflow | Separate monitoring workflow to manage | Runs automatically in the background |
| Human role | Needed to evaluate risk and determine the response | Focused on investigation and final resolution |
How It Works? Continuous detection.
Fast precautionary action. Human review.
1
Monitor changing behavior
The Fraud Detection Tool analyzes carrier activity across multiple risk factors, including route deviations, early cancellations and interest in high-value loads.
2
Identify elevated risk
The signals contribute to a weighted safety score designed to surface patterns associated with account compromise and other suspicious activity.
3
Protect the response window
When configured thresholds are crossed, the Fraud Detection Tool can place an account Under Review, restrict load board activities, and notify affected shippers.
4
Investigate and resolve
Ship.Cars investigates the carrier activity while affected shippers review the risk on their side. The shipper ultimately decides how to proceed with their load.
Monitor
Detect
Temporarily contain
Review & decide
More confidence without more work for your team
Earlier visibility
Suspicious behavior is surfaced while there may still be time to review the carrier or protect the load.
Protection after assignment
Monitoring continues even after your team has assigned the load to a carrier.
Faster containment
Relevant carrier activity can be temporarily restricted while the situation is investigated.
Less dependence on availability
Automated monitoring stays active through busy dispatch windows, shift handoffs, weekends, and holidays.
No additional workflow
The Fraud Detection Tool runs in the background, with no separate dashboard, watchlist, or scoring configuration to manage.
No monitoring overage
Fraud monitoring is built into Ship.Cars rather than priced according to the number of carriers monitored.
Precautionary protection—not a verdict
An unusual pattern is not the same as confirmed fraud. Ship.Cars uses an Under Review status and temporary controls while the circumstances are investigated.
The goal is to protect vehicles and shippers without permanently damaging trusted carrier relationships based on a precautionary signal alone.
For carriers
- Under Review is not an accusation
- Clear path to resolution
- Temporary, reviewable restrictions
- Protection from account misuse
For shippers
- Proactive due-diligence prompts
- Active protection during review
- Shipper control over next steps
- Follow-up when a case is cleared
One layer of a broader security approach
The Fraud Detection Tool complements the other controls Ship.Cars uses to reduce fraud exposure across the load lifecycle.
- Stronger password requirements
- Two-factor authentication
- New account vetting
- Continuous USDOT authority checks
- Ongoing carrier compliance checks
- At-the-gate verification
Award-winning innovation in auto transport
The Ship.Cars Fraud Detection Tool was named a 2025 MOTOR Top 20 Award recipient for its contribution to automotive-industry innovation.
Protect the load lifecycle, not just the dispatch decision
Fraud detection should not be another add-on your team has to buy, configure, and monitor. Ship.Cars builds it into the platform, keeps it active after assignment, and can protect the critical minutes before a human investigation is complete.
No separate fraud product. No carrier-monitoring cap.
No additional cost.
FAQs
How does the Ship.Cars Fraud Detection Tool work?
The Ship.Cars Fraud Detection Tool continuously monitors carrier behavior for patterns associated with elevated fraud risk. It evaluates signals including route changes, negotiation activity, early cancellations, and unusual interest in high-value loads – and combines them into a weighted safety score. When risk crosses configured thresholds, the platform can apply precautionary restrictions and notify affected parties while the Ship.Cars team investigates.
How much does the Fraud Detection Tool cost?
The Fraud Detection Tool is included with the Ship.Cars platform at no additional cost. There is no separate fraud-protection fee, premium safety tier, or monitoring overage based on the number of carriers being monitored.
Do I need to configure or manage the Fraud Detection Tool?
No setup or ongoing configuration is required. Fraud Detection runs automatically in the background, without requiring shippers to set thresholds, choose carriers to monitor, or manage a separate tool. If suspicious activity is detected, however, you may receive an alert with recommended next steps, such as verifying the carrier through a known contact.
What happens if the Fraud Detection Tool flags a carrier I already know and trust?
A warning does not mean fraud has been confirmed. The Fraud Detection Tool evaluates patterns across multiple behavioral signals, and an Under Review status is a precautionary measure designed to create time for verification and investigation. If a familiar carrier is placed Under Review, shippers should verify through a known contact while the Ship.Cars team reviews the case; if the carrier is cleared, restrictions are removed and affected shippers are updated.
As a carrier, what should I do if my account is placed Under Review?
If your account is placed Under Review, follow the instructions in the Ship.Cars notification and work with our team during the investigation. Under Review does not mean fraud has been confirmed – unusual activity can also indicate that a legitimate carrier account or credentials were compromised. The precautionary restriction helps protect your business and affected shippers while the situation is reviewed, and can be removed once the account is cleared.
How is continuous fraud monitoring different from traditional carrier vetting?
Traditional carrier vetting typically verifies credentials, authority, or other information at a specific point in time. Continuous fraud monitoring looks at how carrier behavior changes over time and remains active before, during, and after load assignment, helping surface suspicious activity that may appear after a carrier has passed conventional checks.
Does the Fraud Detection Tool replace carrier verification or other security measures?
No. Behavioral fraud monitoring is one layer of Ship.Cars’ broader security approach and complements measures such as stronger account security, two-factor authentication, new-carrier vetting, continuous USDOT authority checks, review workflows, and pickup-verification controls. Different controls address different points of risk across the load lifecycle.
Is there a limit to how many carriers the Fraud Detection Tool monitors?
No. Ship.Cars does not use a carrier-monitoring allowance or charge overages based on the number of carriers monitored. Fraud monitoring is built into the platform and runs automatically across carrier activity rather than requiring shippers to select individual carriers to monitor.
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